SIMON Education Systems, LLC

Privacy Policy

Effective date: October 19, 2026

SIMON Education Systems, LLC (“SIMON,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit simonedu.org, create an account, use our educational resources, or purchase our products or services.

Information We Collect

Depending on how you use our site, we may collect:

  • Contact and account information, such as your name, email address, login details, and information you provide when creating or managing an account.
  • Order information, such as products purchased, billing and shipping details, order history, and transaction status.
  • Messages and inquiries you send us, including information you provide when requesting support.
  • Technical and usage information, such as your IP address, browser and device information, pages visited, and interactions with our site.
  • Cookie and similar technology information, as described below.

Please do not submit patient information, health information, or other sensitive personal information through our site.

How We Use Information

We use personal information to:

  • Operate and maintain the site, accounts, educational resources, and store.
  • Process and fulfill orders and payments.
  • Respond to questions and provide customer support.
  • Understand site usage and improve our site and offerings.
  • Protect the site, customers, and our business, and detect or address fraud, spam, and misuse.
  • Meet legal, accounting, tax, and regulatory obligations.

We do not currently send promotional email newsletters.

Payments

Payments are processed through WooPayments. We do not store full payment-card details. Payment information is handled by the payment provider under its own privacy practices. We may receive information needed to manage orders and payment status.

Cookies, Analytics, and reCAPTCHA

Our site uses WordPress and Jetpack features, including Jetpack statistics, to operate the site and understand site usage. WordPress and related site features may use cookies for functions such as account access, preferences, and shopping-cart or checkout activity.

We also use Google reCAPTCHA to help protect forms and other site features from spam and abuse. When reCAPTCHA runs, Google may process technical information, such as your IP address and browser or device information, and may set a _GRECAPTCHA cookie for risk analysis. Information processed by Google is subject to Google’s Privacy Policy and Terms of Service. See Google’s reCAPTCHA FAQ for more information.

You can manage cookies through your browser settings. Blocking some cookies may affect site features, including account or checkout functions. Automattic states that identifiable Jetpack Stats logs containing visitor IP addresses or WordPress.com usernames are retained for 28 days. See Jetpack Stats privacy information.

How We Disclose Information

We do not sell personal information. We do not share personal information with third parties for their own marketing or cross-context behavioral advertising.

We may disclose information to service providers that process information on our behalf, as needed to operate, secure, and support the site and store. These providers may include website and hosting services, WordPress or Jetpack, WooPayments, and Google reCAPTCHA.

We may also disclose information when required by law or legal process; to protect the rights, safety, or security of SIMON, our users, or others; to investigate fraud or misuse; or in connection with a business transaction such as a merger, reorganization, or sale of assets.

International Processing

SIMON is based in the United States. Our service providers may process information in the United States and other countries, whose privacy laws may differ from those where you live. Where applicable law requires a transfer mechanism, we will rely on an appropriate legally recognized mechanism.

How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this Policy. We generally:

  • Keep inactive customer accounts for up to two years after the last login or order.
  • Keep customer service messages for up to two years after the issue is resolved.
  • Delete pending, failed, and canceled order records within 90 days.
  • Keep completed and refunded order records for up to three years after the transaction.

We may retain information longer when required by law or when necessary to meet tax or accounting obligations, resolve a dispute, or protect our legal rights. When personal information is no longer needed, we delete or anonymize it. Service providers may have their own retention practices, as described above for Jetpack Stats.

Your Privacy Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; or to withdraw consent where processing is based on consent. You may also have the right to complain to your local privacy regulator.

To make a request, email info@simonedu.org. We may need to verify your identity. Some requests may be limited where an exception applies, such as when we need to retain information to meet legal obligations or resolve a dispute.

If you are a California resident or live in another U.S. state with applicable privacy rights, you may have additional rights under your state’s law. These may include rights to access, correct, or delete certain personal information and to opt out of certain data practices. We do not sell personal information or share it for cross-context behavioral advertising.

Children’s Privacy

Our site and products are not directed or marketed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can review the matter and, where appropriate, delete it.

Security

We use reasonable measures intended to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services and Links

Our site may link to or use third-party services. Those services have their own privacy practices, which are governed by their policies. We encourage you to review those policies.

Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page and revise the effective date above. If a change requires additional notice or consent, we will provide it as required by law.

Contact Us

For questions about this Policy or to make a privacy request, contact:

SIMON Education Systems, LLC
Email: info@simonedu.org
Mail: 1727 Wainwright Dr, Reston, VA 20190, United States